RTM Computer Solutions

FOCUS Frequently Asked Questions
Here are answers to some of the most common questions we encounter regarding FOCUS and ServicePoint Service Management Software.

Q. With what versions of accounting software is ServicePoint compatible?

Q. Where can I get some standard pre-defined FOCUS invoice formats?

Q. With what versions of accounting software is FOCUS compatible?

Q. Why don't my customers show up in the service call search options?

Q. How can I easily create data files for FOCUS when creating a new company in CounterPoint?

Q. With what versions of accounting software is ServicePoint compatible?
A. ServicePoint interfaces with CounterPoint SQL (V8) by Radiant Systems, and Microsoft Business Solutions Great Plains accounting software (formerly Dynamics).

The current version of ServicePoint for CounterPoint SQL is compatible with CP SQL versions 8.2.9 and 8.3.2 through 8.3.7. Prior versions of CP SQL are no longer supported. Through the use of CounterPoint's flexible accounting interface, ServicePoint can create distributions to many top line accounting systems.

ServicePoint for MBS Great Plains is compatible with versions 7.5, 8.0, and 9.0 of the Great Plains product.

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Q. Where can I get some standard pre-defined FOCUS invoice formats?
A. A set of generic invoice and work order formats are delivered along with each live FOCUS system. This includes layouts for the standard Great Plains Classic/Synchronics preprinted invoice forms. Great Plains Classic accounting system users can find the file in the top level directory of the GP Classic system. The file is in export (.EXP) format and can be imported into FOCUS using the "svutil" file utilities. For CounterPoint systems, a set of base formats is created automatically when initially installing the FOCUS software.

The predefined formats can also be downloaded from our website download page, or download them now by clicking here.
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Q. With what versions of accounting software is FOCUS compatible?
A. FOCUS runs with CounterPoint by Radiant Systems, Passport Business Solutions by Passport Software, and Great Plains Classic accounting software.

Great Plains Classic (RealWorld) accounting versions 8.5 through 9.1 running under Windows or UNIX can be used. The current version of FOCUS for CounterPoint is compatible with CP version 7.3 or 7.5 (up through version 7.5.13), both Windows and UNIX/Linux versions are supported. (Contact us if you are using Focus version 8.1 with CounterPoint version 7.5.6 and later, and are transferring work orders to POS as orders.) Through the use of CounterPoint's flexible accounting interface, Focus can create distributions to many top line accounting systems.

Focus is also available for use with the Passport Business Solutions line of accounting software from Passport Software. Both versions 10.x and 11 are supported. The latest version of Focus will run with Passport version 11.5
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Q. Why don't my customers show up in the service call search options?
A. It's possible that your customers don't yet have records in the FOCUS search file. These records are automatically created as service addresses are added to the system. When FOCUS is installed into a system that has an existing customer base, however, these customers have no search records.

The FOCUS file utilities can be used to build a new search file for all customers in your system. Run the file utilities ("svutil" in GP Classic, on the FOCUS menu in CounterPoint) and choose "Recreate service address lookup file". This should fix the problem.
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Q. How can I easily create data files for FOCUS when creating a new company in CounterPoint?
A. Create the new company as you normally would in CounterterPoint (File utilities, Special, Create new company). Then, from the operating system prompt, in the top level directory of CounterPoint, type "newfocus". This procedure will create the directory and files needed by FOCUS in the new company.
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You can also try these links to Radiant Systems for CounterPoint related problems or Great Plains for problems with Great Plains Classic accounting modules.

If you didn't find the answer to your question listed here, send an e-mail to support and we will respond as soon as possible.

www.GreatPlains.com

www.Synchronics.com