Here are some options for quick support. If you don't find what you need here, please send us e-mail with your problems, comments, or suggestions.

 


Focus and ServicePoint Compatibility News

ServicePoint and CounterPoint SQL compatibility
ServicePoint for CP SQL is now compatible with release 8.3.7.  Compatibility with 8.3.7 begins with ServicePoint 9.3, build 3.  Compatibility with 8.3.6 begins with ServicePoint 9.2, build 79.  Compatibility with 8.3.5 begins with ServicePoint 9.2, build 40.  The latest update is always available on our downloads page.  For existing 9.2 installations, downloading the latest ServicePoint service pack will be sufficient.  For new installs, download the full ServicePoint demo package.

ServicePoint and Great Plains compatibility
ServicePoint for Great Plains Dynamics is with GP versions 7.5, 8.0, and 9.0.  For guaranteed compatibility, download the full ServicePoint demo package, followed by the latest service pack.

Focus and CounterPoint V7 compatibility
Focus version 8.3 has been certified to be compatible with Counterpoint, up through version 7.5.14.  Please note: 
Focus 8.3 for CP7 running under Windows will need a patch file installed to maintain compatibility with CP 7.5.10 -14.  The UNIX/Linux version of Focus 8.3 will need a patch to run correctly with CP 7.5.11 - 14. These files can be downloaded from this page.

Focus and Passport PBS compatibility
Focus is compatible with Passport Business Systems, up through PBS version 11.5.  Please contact us to obtain a version of Focus to be used with your version of Passport.

 


Click here to find the most current Service Pack for Focus

Click here to find the most current Service Pack for ServicePoint

Click here to review the RTM / FOCUS FAQ sheet.

You can also try this link to  Radiant for help resolving any CounterPoint related issues.

 


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